This Privacy Policy describes how Lab Hub Catering Services L.L.C (operating under the brand "Layers", referred to as "we", "us", or "our") collects, uses, and protects your personal information when you visit or make a purchase from layersandplatters.com (the "Site"). This policy complies with the United Arab Emirates Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).

Information we collect

When you visit the Site or place an order, we may collect:

— Contact information: name, email address, phone number, delivery address
— Order information: products ordered, order history, payment confirmation (we do not store full payment card details)
— Communication: messages exchanged via WhatsApp, email, or contact forms
— Technical data: IP address, browser type, device information, cookies, pages visited

How we use your information

We use your personal information to:

— Process and deliver your orders on the scheduled Saturday delivery
— Communicate with you about your order, including delivery updates via WhatsApp
— Respond to your inquiries and provide customer support
— Send marketing communications, only if you have opted in
— Improve our products, services, and website
— Comply with legal and regulatory obligations under UAE law

Legal basis for processing

We process your personal information based on your consent, the necessity of fulfilling our contractual obligations to you (such as preparing and delivering your order), and our legitimate interests in operating and improving our business.

Sharing your information

We do not sell your personal information. We share your information only with trusted third parties necessary to operate our business, including:

— Shopify Inc., our e-commerce platform provider
— Tap Payments, our payment processor for credit and debit card transactions
— Our delivery and logistics partners, for the purpose of fulfilling your Saturday delivery
— Service providers who assist with email communications, analytics, and customer support

All third parties are required to handle your information in accordance with applicable data protection laws.

Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Your rights

Under the UAE PDPL, you have the right to:

— Access the personal information we hold about you
— Request correction of any inaccurate information
— Request deletion of your personal information
— Object to or restrict the processing of your information
— Withdraw consent for marketing communications at any time
— Lodge a complaint with the UAE Data Office

To exercise any of these rights, contact us at contact@labhubstudios.com or +971 4 238 3397.

Cookies

Our Site uses cookies to improve your browsing experience, analyze site traffic, and personalize content. You can control or disable cookies through your browser settings, though some Site features may not function properly without them.

Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

Children

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we may have collected information from a minor, please contact us and we will delete it.

Changes to this policy

We may update this Privacy Policy from time to time. The most recent revision will be indicated by the "Last updated" date at the bottom of this policy. We encourage you to review this policy periodically.

Contact

For questions about this Privacy Policy or how we handle your personal information:

Lab Hub Catering Services L.L.C
Trade License 1372770
Al Ttay Warehouses, Shed 5, Al Khawaneej 2, Dubai, UAE
contact@labhubstudios.com
+971 4 238 3397

Last updated: 6 May 2026